I design systems that simplify complex workflows
I help teams reduce errors, improve efficiency, and build scalable, user-friendly experiences.
Reducing Membership Setup Errors in a Complex CRM
Transformed a fragmented, error-prone membership setup process into a structured, guided workflow.
Reduced setup errors, eliminated redundant manual verification, and improved staff efficiency.
Redesigned a fragmented, error-prone membership setup into a structured, guided workflow.
Designing for adoption and reducing error in a complex workflow
Challenge
Users needed support to understand and confidently adopt the new guided workflow.
Approach
Designed targeted learning experiences including simulation, guided scenarios, and walkthroughs to reinforce correct usage and build trust in the system.
Prototyped and tested these solutions with real users to validate effectiveness.
Outcome
Improved task efficiency, increased user confidence, and reduced errors during onboarding and testing scenarios.
Learning Solutions
Simulation (Current Workflow)
Surfaced common errors and friction points
Branching Simulation (New Workflow)
Guided users through correct decisions in realistic scenarios
Instructional Video Walkthroughs
Introduced the new process and reinforced system logic
Scenario-Based Micro-learning
Enabled users to practice key tasks across different membership types
DunkZone
Design System & E-commerce Experience
Designed a scalable design system and optimized key e-commerce flows to reduce friction and improve consistency across the platform.
Standardized UI patterns and clarified core user journeys, creating a more predictable experience and enabling faster design iteration.
Redesigning a Website
Protecting the places we play: A digital home for Colorado climbers.
Designed a high-fidelity website experience and scalable UI foundation to help modernize PPCA’s digital presence.
Established consistent patterns and structure to improve usability and support future growth.
End to End App Design
Designing Clarity in Crisis: A Modular Framework for Emergency Preparedness.
Designed Trauma Kit, a guided first-aid system that helps users prepare and respond effectively in emergency situations.
Built a predictable, accessible experience that reduces cognitive load and provides clear, actionable guidance during high-stress moments.
More work solving complex systems and workflows
Mentor feedback:
“Ryan’s grit, determination, and ability to quickly grasp new concepts stood out immediately.
He brings a strong user-centered approach grounded in empathy and accessibility, consistently delivering high-quality work.”
—Sasha Siabriuk, Sr. UX Designer & Mentor
How I Approach Design
Accessibility
I design experiences that are usable by everyone, building accessibility into the system from the start, not as an afterthought.
User Centered Design
I ground decisions in user needs, balancing business goals with real user behavior and expectations.
Usability
I simplify complex workflows into clear, intuitive steps that reduce cognitive load and prevent errors.
Systems Thinking
I design with systems in mind, creating scalable patterns and consistent interactions across the product.
Contact me!
Ryanmurray188@gmail.com
(719) 963-0442